app995 Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between app995 ("Platform", "we", "us") and the user of this website ("you", "member"). By accessing https://app995.lat or using any service, you are considered to have fully accepted these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

app995 is an online gaming and betting platform operated for users in Bangladesh. All our services, bonus offers and promotional activities are governed by these Terms. We reserve the right to change these Terms at any time; if you continue to use the platform after updated Terms are published, you will be considered to have accepted the new Terms.

By accessing, registering on, or using any service of the app995 platform, you confirm that:

• You are at least 21 years of age;
• You have read these Terms in full and accept them;
• Online gaming is not prohibited under the laws of your place of residence;
• You are playing on your own behalf and in your own interest, not on behalf of a third party;
• All information you have provided is true, accurate and complete.

These Terms are written in Bengali and that is the only legally effective version. In the event of any conflict in translation or interpretation, the Bengali version shall prevail.

1.1 Scope of Services

app995 provides online casino games, slots, live casino, sports betting and other gaming entertainment. The type, availability and features of services provided may change without prior notice. We reserve the right to suspend or permanently discontinue any game or service.

1.2 Language and Communication

The primary language of communication for app995 is Bengali. All our customer support, notices and official communications are conducted in Bengali. English may also be used for urgent matters.

2.1 Registration Eligibility

The following conditions must be met to open an account on app995:

• The registrant must be at least 21 years of age;
• Each person may operate only one account — creating a second account under the same name, address, email, phone number or payment method is prohibited;
• All information provided during registration must be true and verifiable;
• The app995 authority may at any time request supporting documents (national ID, passport, etc.) for identity verification.

2.2 Registration Process

During account registration you must provide a valid email address, mobile number and a strong password. After registration is complete, the app995 authority will verify your information. Some services may be limited until verification is complete.

2.3 Duplicate Account Policy

If the same person or members of the same household operate multiple accounts and this comes to the attention of the app995 authority, all accounts will be cancelled and deposited funds may be forfeited. Bonus and promotional benefits apply once per household.

It is your responsibility to keep your account login details (username, password) completely confidential. You are responsible for all activity carried out on your account, whether by you or by any third party.

• Change your password regularly and never share it with anyone;
• If you suspect unauthorised access to your account, contact us immediately;
• Avoid logging in from public or shared computers;
• Do not close your browser without signing out.

app995 uses SSL encryption to secure accounts. However, app995 is not responsible for any loss caused by a user's own carelessness.

4.1 Deposits

The following payment methods are accepted for depositing funds into app995: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳300 for each method. Deposited funds are generally credited to the account instantly.

• Use only payment methods registered in your own name;
• Deposits from third-party payment methods are prohibited;
• All transactions are completed in Taka (BDT / ৳).

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. The app995 authority may take additional verification steps before a withdrawal is completed.

• Withdrawals will only be processed to the same method used for the deposit;
• Withdrawals may be held if bonus conditions have not been met;
• Additional verification may be required in cases of suspicious activity.

4.3 Failed Transactions

If any deposit or withdrawal transaction fails, please contact our support team. app995 does not charge any additional fee for failed transactions, although the payment provider's own fees may apply.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000. Or deposit ৳6,000 and receive a ৳5,000 bonus, giving a total balance of ৳11,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x. This means that to withdraw the bonus amount, you must wager 25 times the bonus amount. A specific time limit applies for meeting the wagering requirement, which is set after bonus activation.

• Wagering requirements also apply to winnings from free spins;
• Not all games may contribute equally toward wagering requirements;
• A second bonus cannot be claimed while one bonus is active unless otherwise stated.

5.3 Bonus Abuse

If an account is created or operated for the purpose of abusing bonus benefits, app995 reserves the right to cancel the bonus and suspend the account. Bonuses are for genuine gaming purposes only.

5.4 Other Promotions

From time to time app995 runs various promotional offers, reload bonuses and special events. Each promotion has its own terms and conditions provided with the offer, which apply alongside these general Terms.

6.1 Fair Play

All games on app995 are operated on RNG (Random Number Generator) certified systems, which ensure fair and unbiased results. No external interference in determining game outcomes is possible.

6.2 Technical Issues

If a server problem, internet disconnection or any other technical issue occurs during a game, the following policy applies:

• If a round has not been completed, the stake will be refunded;
• If a round has been completed, the result recorded by the system is final;
• Winnings displayed incorrectly due to a technical error may be voided.

6.3 Game Restrictions

Some games may not be available in certain regions or at certain times. The game providers' own terms and conditions also apply. app995 reserves the right to make changes to the game portfolio.

The following activities are strictly prohibited on the app995 platform:

• Any form of fraud, deception or illegal activity;
• Money laundering or suspicious financial transactions;
• Using software bots, scripts or automated systems to operate games;
• Attempting to gain unauthorised access to the platform's security systems;
• Harassing, threatening or engaging in abusive behaviour toward other members;
• Operating an account using a false identity or false information;
• Collusion (multiple players working together with the intent to harm others);
• Unauthorised use of app995 content or trademarks.

If involvement in any of the above activities is proven, the account will be immediately cancelled and the balance forfeited. Legal action may also be taken if necessary.

The app995 VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze: weekly cashback up to 0.4%;
• Silver: weekly cashback up to 0.8%;
• Gold: weekly cashback up to 1.1%;
• Platinum: weekly cashback up to 1.5%.

Advancement to a VIP tier depends on overall activity and participation on the platform. app995 reserves the right to change or withdraw the benefits provided at any VIP tier. VIP cashback is added to the account automatically and its own wagering requirements may apply.

app995 firmly believes in responsible gaming. We encourage our members to develop healthy gaming habits. Gaming is a form of entertainment, not a source of income.

• You can set daily, weekly or monthly deposit limits for yourself;
• Use the self-exclusion feature if needed;
• If you experience gaming problems, contact our support team.

To learn more about responsible gaming, visit our Responsible Gaming page.

app995 gives the highest priority to protecting your personal information. Our detailed policy on how we collect, store and use your information is described in our Privacy Policy.

• Your personal information will never be sold to third parties;
• Information may be provided to authorities where required by legal obligation;
• All data is protected through SSL encryption.

By using the platform, you are consenting to the processing of your information under our privacy policy.

All content on the app995 platform — logos, designs, software, text, graphics, images, and other elements — are the intellectual property of app995 or its respective licensors.

• Reproducing, distributing, or commercially using any content without our written permission is prohibited;
• app995's trademarks and brand identity may not be used without authorization;
• Content from third-party game providers is subject to their own intellectual property laws.

To the maximum extent permitted by applicable law, app995 is not liable for:

• Losses in a game caused by internet disconnection;
• Delays or errors by a third-party payment provider;
• Unauthorized use of an account due to the user's own negligence;
• Temporary unavailability of the service due to technical reasons;
• Indirect or incidental losses arising from gaming activities.

app995 is committed to providing fair and reliable service. For any dispute, please contact our support team.

13.1 Closure at Member's Request

You may request to close your account at any time. Before closing, withdraw any remaining balance, unless bonus conditions have not been met. You will no longer be eligible to receive bonuses after closure.

13.2 Termination by app995

app995 may suspend or terminate an account in the following circumstances:

• Violation of these terms and conditions;
• Fraudulent or deceptive activities;
• Providing false information regarding age or identity;
• Extended inactivity (as per the separately defined period);
• At the direction of a legal or regulatory authority.

If you have a dispute or complaint, please first contact us via our 24/7 live chat or email. Our support team will review your complaint within 48 hours.

• When submitting a complaint, please include your account information, transaction ID, and details of the incident;
• If the matter is not resolved via live chat, you may submit a formal complaint by email;
• The decision of app995 will be considered final, though a fair and impartial review is ensured.

Contact address: [email protected]

app995 reserves the right to modify these terms and conditions at any time. Members will be notified in a timely manner of any significant changes. Continued use of the platform after changes to the terms and conditions will be considered acceptance of the new terms.

Even if any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain fully in effect. These terms and conditions are formulated in compliance with applicable laws of Bangladesh.

For any further questions or inquiries, please visit our FAQ page or contact the support team directly.