app995 Privacy Policy

Section 1

Role

app995 ("we", "our", "platform") is a trusted provider of online gaming and betting services in Bangladesh. We are fully responsible for the collection, use, storage, and protection of the personal information you provide when using our website app995.lat.

This privacy policy ("policy") defines what types of information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. By using this site, you are considered to have given your consent to the terms of this policy.

app995 is operated for individuals aged 21 and above. We do not collect information from minors under any circumstances, and if any such information is provided, it will be deleted as soon as it comes to our attention.

Section 2

The Scope of This Policy

This privacy policy applies to all of app995's digital services, website pages, mobile browser versions, and customer service communication channels. This includes:

• The app995.lat website and all its subpages
• Registration and login processes
• Deposit and withdrawal transactions
• Customer service communication via live chat and email
• Game sessions and betting activities
• Promotional offers and bonus programs

Section 3

What Information Do We Collect?

app995 collects only the information necessary to operate our services properly and improve your experience. The various types of information are described below.

3.1 Personal Identification Information

During account registration, you provide the following information:

• Full name (as it appears on your national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address

3.2 Identity Verification (KYC) Information

To ensure secure transactions and legal compliance, we may request documents for identity verification in certain circumstances:

• Copy of National Identity Card (NID) or passport
• Documents for verifying bank account or mobile banking (bKash, Nagad, Rocket, Upay) information

3.3 Financial Transaction Information

At the time of each deposit and withdrawal, the transaction date, amount, method, and transaction reference number are automatically recorded in our system. We never store full payment card numbers.

3.4 Technical and Usage Information

When you use app995, our system automatically collects certain technical information:

• IP address and device type
• Browser version and operating system
• Site visit time and session duration
• Which pages were visited and for how long
• Cookie and session storage data

3.5 Communication Information

When you contact us via live chat or email, records of those conversations are retained to improve service quality and for dispute resolution.

Section 4

Purpose of Data Use

app995 uses collected information only for the following legitimate purposes:

4.1 Account Management and Service Delivery

Personal information is essential for keeping your account active, verifying logins, processing deposits and withdrawals, and managing gaming sessions.

4.2 Identity and Age Verification

We verify the information provided to enforce the 21+ age requirement and to prevent the same person from holding multiple accounts.

4.3 Financial Security and Fraud Prevention

Transaction and usage data are analyzed to detect unauthorized transactions, suspicious activity, and fraudulent behavior.

4.4 Customer Service

Our support team requires access to information in order to resolve your complaints, questions, or requests quickly and effectively.

4.5 Responsible Gaming

Your gaming behavior is monitored and, where necessary, recommendations for self-exclusion or limit-setting are provided. For more details, see our Responsible Gaming page.

4.6 Technical Improvement

Technical data is analyzed to improve website performance, fix errors, and apply security patches.

4.7 Legal Obligations

Information is used where necessary to comply with applicable laws, regulations, or directives from authorities.

Section 5

Sharing Information with Third Parties

app995 never sells your personal information to third parties. However, necessary information may be shared with trusted partners in the following limited circumstances:

• Payment Processors: Relevant transaction information is shared with the financial institutions concerned to process bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Technology Service Providers: Hosting, cybersecurity, data analytics, and game software providers — such as Pragmatic Play, Spribe, and JILI — may have access to limited information for the purpose of operating the platform. These entities operate under confidentiality agreements.
• Law Enforcement Agencies: Information may be provided in compliance with legal obligations in response to a court order or a lawful request from a competent authority.
• Fraud Prevention Organizations: As part of coordinated fraud detection and prevention activities.

Your information will not be shared for any reason other than those stated above without your consent.

Section 6

Cookies and Tracking Technologies

The app995 website uses cookies and similar technologies that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and store security tokens. Without these, the site will not function properly.
• Functional Cookies: Used to remember your preferred language, theme, or other settings.
• Analytics Cookies: Used to analyze which sections of the site are visited most frequently in order to improve services. These cookies use entirely non-identifiable data.

6.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling certain cookies may limit specific site functionality, particularly login and account management.

Section 7

Data Security

app995 takes industry-standard technical and organizational measures to keep your information secure:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly; it is stored in a transformed form using a strong cryptographic hashing method.
• Access Controls: Only authorized personnel have access to the information they need.
• Regular Security Audits: Periodic security audits are conducted to identify vulnerabilities.
• Data Backup: Regular backups are maintained to enable data recovery in the event of a system failure.

However, no guarantee of complete security on the internet is possible. If you suspect a security breach, please notify us immediately at [email protected].

Section 8

Data Retention Period

app995 retains your information in accordance with the following policy:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for up to five years for legal, financial, and regulatory compliance purposes.
• Transaction Records: Records of financial transactions may be retained for an extended period in accordance with applicable legal requirements.
• Marketing Data: Marketing communication data will be deleted as soon as you withdraw your consent.

Section 9

User Rights Regarding Personal Information

As a user of app995, you retain the following rights regarding your own information:

9.1 Right of Access

You may request to know what types of information we hold about you. We will provide a complete data summary within a reasonable time.

9.2 Right to Rectification

You may request the correction of any inaccurate or incomplete information in your account. Most information can be updated directly from your account settings.

9.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

9.4 Right to Object to Processing

You may object to the use of your information for marketing communications or secondary analytics and may withdraw your consent.

9.5 Right to Portability

You may request a structured digital copy of your transaction history or account information.

To exercise any of the above rights, contact us directly via live chat or send an email to [email protected].

Section 10

Protection of Minors

app995 strictly prohibits participation by anyone under the age of 21. We verify age at registration and may request additional proof if necessary.

If we believe that a minor is operating an account, we will immediately suspend that account, delete the associated information, and return any funds.

To learn more about responsible gaming, please visit our Responsible Gaming page.

Section 11

Privacy Policy Update

This privacy policy may be updated from time to time due to changes in technology, law, or our services. For significant changes, we will:

• Update the "Last Updated" date at the top of this page
• May notify you via your registered email or through live chat
• Display a clear notice on the site

If you continue to use the site after a policy update, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you visit this page regularly.

Section 12

Applicable Law

This privacy policy is drafted in accordance with the applicable legal framework, and applicable law will be followed in resolving any disputes. We are committed to maintaining the highest standards in protecting your personal information at all times.