Frequently Asked Questions
app995 FAQ —
Answers to All Your Questions
From opening an account to withdrawing money via bKash, using bonuses to safe gaming — you will find clear and detailed information on all topics here.
The questions that come to mind while using app995 are answered on this page. Questions and answers are organised into separate sections covering account creation, deposits and withdrawals via bKash or Nagad, cricket betting, slot games, bonus terms, and responsible gaming. If you cannot find an answer, contact our 24/7 live chat support directly.
Account and Registration
To register at app995 you need an active mobile number, a password, and your correct date of birth. Your national ID card or passport details may be requested when verifying your account. The registration process is fully available in Bengali and takes just a few minutes.
First make sure you are entering your mobile number and password correctly. If you have forgotten your password, recover it from the app995 Login page. If the problem persists, our support team on live chat will help you right away.
No, each person may hold only one account. Opening multiple accounts goes against app995 rules and risks having your account suspended. Enjoy all games and services with a single account.
Yes, app995 is fully optimised for mobile browsers. You can open the site in any Android or iOS browser and log in with ease. Saving the site in your browser gives you quick access just like an app.
Yes, some details can be updated from account settings. However, changing core information such as your name or date of birth may require identity verification for security reasons. Contact live chat support for changes of this kind.
Deposits and Withdrawals
Deposits made via bKash are usually credited to your account within a few minutes. The minimum deposit at app995 is ৳300. If the balance does not appear after depositing, wait a moment or contact live chat with your transaction ID.
Yes, Nagad is an active payment method at app995. It is just as fast and easy as bKash. The minimum deposit with Nagad is also ৳300. Besides Nagad, you can also deposit via Rocket, Upay, and direct bank transfer.
Withdrawals at app995 are usually processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Withdrawals from verified accounts are processed fastest.
app995 does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, or your bank may apply their own transaction charges according to their own rules. Contact your payment provider for accurate details.
For bank transfers, the withdrawal process is usually completed within 30 minutes to 3 hours. Transactions with banks may sometimes take additional processing time on the bank's end. Major banks are supported including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank.
If you want to cancel a withdrawal request while it is still being processed, contact live chat support quickly. Once processing has begun, cancellation may not be possible, so check all details carefully before requesting a withdrawal.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, first make sure you have enough balance in your account, then go to the cricket section and choose your preferred match and market. You can bet both before a match starts and while it is live. Besides BPL, matches from the T20 World Cup and IPL are also available.
app995 has slot games from multiple top providers including PG Soft, Pragmatic Play, and JILI. You can play popular slots like Fortune Tiger, Gates of Olympus, Fortune Gems, and Super Ace. All slots run smoothly on mobile and are tested using RNG technology.
RTP (Return to Player) is the percentage of total bets that a game returns to players on average over the long term. It is a statistical average — results in each session can vary. A higher RTP generally indicates more rewards being returned, but does not guarantee a win.
Yes, the live casino section at app995 is optimised for mobile browsers. Live table games from Evolution Gaming and Ezugi play comfortably on mobile. A stable internet connection is recommended for the best experience.
All games at app995 use certified RNG (Random Number Generator) technology, which ensures that every result is completely random and unbiased. Game providers have their software regularly verified by third-party laboratories.
Bonuses and Promotions
When you make your first deposit at app995 you receive a 200% welcome bonus of up to ৳5,000. For example: deposit ৳1,000 and receive ৳2,000 in bonus, giving you a total balance of ৳3,000. A 25x wagering requirement must be met before the bonus can be withdrawn.
A 25x wagering requirement means you must place total bets equal to the bonus amount multiplied by 25 before withdrawing the bonus. For example, if you receive a ৳2,000 bonus you must wager ৳2,000 × 25 = ৳50,000. Once this requirement is met, winnings from the bonus can be withdrawn.
app995 has four VIP levels — Bronze, Silver, Gold, and Platinum. You are automatically promoted to a higher level through regular play. At the Platinum level you can receive up to 1.5% cashback per week.
At the Bronze level you can receive up to 0.4% cashback per week, Silver up to 0.8%, Gold up to 1.1%, and Platinum up to 1.5%. Cashback is added directly to your account and is calculated based on net losses.
Bonus eligibility depends on the terms of each offer. In general, welcome bonuses can be used on slots and casino games. Specific terms may apply to using bonuses on cricket betting — check the terms of the relevant promotion or ask via live chat for details.
Security and Responsible Gaming
Yes, app995 uses SSL encryption technology to keep all data and financial transactions secure. Personal information is not shared with third parties and payment details are processed through secure encrypted channels.
No, app995 is for people aged 21 and above only. Age is verified at registration and minors are not permitted to open an account. Responsible gaming is one of our core principles.
app995 takes responsible gaming very seriously. You can set a deposit limit or activate a temporary self-exclusion on your account. To learn more, visit our responsible gaming page or get help via live chat.
To activate self-exclusion, contact live chat support or send an email to [email protected]. The support team will help you suspend your account for a set period or permanently. This process is completely confidential.
The app995 support team provides assistance in Bengali 24/7. You can reach them via live chat at any time of day or night. To contact by email, write to [email protected].
Yes, all app995 policies are available in Bengali. The privacy policy, terms and conditions, and responsible gaming pages contain detailed information. Transparency and trustworthiness are our priorities.
Still have questions? Contact support
Our 24/7 Bengali support team is always by your side.
Log in to app995
Live chat — bottom right of the site